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SHOPPING FROM

From March 27th to April 2nd, -12% on our collections

SATISFIED OR REFUNDED 30 DAYS

satisfaction-diamond

APPLICATION OF THE SATISFIED OR REFUNDED GUARANTEE

Request a refund: [email protected]

Or by phone: +33 1 42 80 27 36

1 MONTH TO JUDGE

You have a 30-day warranty from the date of receipt of the product to return your item in new condition.
Items returned worn, incomplete (user manual, case, warranty certificate...), damaged, damaged or soiled will not be taken back.
Simply specify the reason for the return, it will be exchanged or refunded (Excluded from the 30-day satisfaction or refund: engraved models, custom-made, diamonds certified purchased especially for you and full diamond wedding band).

Gift vouchers and other purchase vouchers not constituting monetary values cannot be refunded or exchanged. The amount of orders paid by gift voucher or purchase voucher will be credited to the customer's account.

NB: full diamond wedding bands are not exchangeable due to their unique nature.

HOW TO RETURN AN ITEM

It must be protected in its original packaging or in a suitable cardboard packaging (do not use a paper envelope) and addressed to:

Celinni
9, rue Buffault - 75009 PARIS

accompanied by your warranty certificate or your invoice with your precise instructions.

The costs and risks of transport are at our expense, just ask us for a return voucher to prepare the return of your jewel or diamond. we advise you to return your item preferably in a discreet package. For your shipments in declared value, we can send you free of charge, on request, the necessary material for the preparation of the package. We are of course insured up to 10000 euros per package. Models under warranty are returned to you at our expense within fifteen days.

NB: purchases made in our showrooms directly benefit from a 7-day satisfaction or refund guarantee.