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30-Day Money-Back Guarantee at Celinni
At Celinni, experts in certified natural diamonds since 1967, we know that choosing a piece of jewelry is just as important at home as it is in a showroom, where you can see it in natural light and enjoy it in the comfort of your everyday surroundings. This is why eligible jewelry purchased through our website comes with a 30-day money-back guarantee: giving you the time you need to make sure your engagement ring, wedding ring, or diamond jewelry fully meets your expectations.
What Is the Celinni Money-Back Guarantee?
The Celinni money-back guarantee is our commitment to your peace of mind. It allows you to discover and carefully try on your jewelry at home before making your final decision. If the item does not meet your expectations, you have 30 days from the date you receive your parcel to return it to us for an exchange or refund.
This guarantee may apply to eligible jewelry from our collections, including rings, earrings, necklaces and pendants, and bracelets featuring diamonds or precious gemstones. It forms part of our fair pricing policy, based on transparency and trust with our customers.
How to Use the Guarantee
To request a return under the money-back guarantee, you have two options:
- By email: contact us at sav@celinni.com, stating your order number and the reason for your return.
- By phone: contact our customer service team on+33 1 42 80 27 36.
An advisor will respond within 24 to 48 business hours to arrange your exchange or refund.
One Month to Decide: Conditions of the 30-Day Guarantee
You have 30 days from the date you receive your product to return your item, provided that it is in new condition.
Conditions for Returning an Item
Returned items that have been worn or are incomplete (missing instructions, jewelry box, or warranty certificate), damaged, deteriorated, or soiled cannot be accepted.
Simply state the reason for your return, and the item will then be exchanged or refunded according to your preference.
Exceptions to the 30-Day Guarantee
Certain items are excluded from the 30-day money-back guarantee due to their personalized or unique nature:
- Custom engraved pieces (see our complimentary engraving service).
- Pieces created as part of a bespoke jewelry project.
- Certified diamonds purchased specifically for a customer's project.
- Full eternity diamond wedding rings, due to their unique and non-reproducible nature.
Gift Cards and Vouchers
Gift cards and other purchase vouchers, which do not constitute monetary value, cannot be refunded or exchanged.
If an order paid for using a gift card or voucher is returned, the corresponding amount will be credited to the customer's account.
How to Return a Celinni Item
Returning jewelry or a diamond requires careful preparation to ensure secure transportation to our workshops.
Step 1: Request Your Return Label
Contact our customer service team by email or phone to receive your return label and, if necessary, suitable packaging materials for insured declared-value shipping. These materials are provided free of charge upon request.
Step 2: Prepare Your Parcel
Protect your jewelry in its original packaging or in suitable protective cardboard packaging. Do not send jewelry in a paper envelope.
Your parcel must include:
- your warranty certificate or invoice;
- clear instructions regarding your request: exchange or refund.
Step 3: Send Your Parcel to the Following Address
Celinni
9, rue Buffault
75009 Paris
We recommend using plain, discreet outer packaging for your shipment.
All shipping costs and transportation risks are covered by us: your parcel is insured for up to €10,000 per package. Items covered by the guarantee are returned to you at our expense within 15 days after approval.
Good to Know: Showroom Purchases
Purchases made directly at one of our jewelry stores benefit from a 7-day money-back guarantee, compared with 30 days for eligible online purchases.
Frequently Asked Questions About the Celinni Money-Back Guarantee
How Long Do I Have to Return Celinni Jewelry?
You have 30 days from the date you receive your product for eligible online purchases and 7 days for purchases made directly in a showroom.
Do I Have to Pay the Return Shipping Costs?
No. Celinni covers the costs and risks associated with return shipping. Simply request a return label from us beforehand.
Can I Return an Engraved Ring or Bespoke Piece?
No. Engraved pieces, bespoke jewelry, certified diamonds purchased specifically for a customer project, and full eternity diamond wedding rings are excluded from the money-back guarantee.
What Happens If My Jewelry Has Been Worn?
An item that has been worn, is incomplete, damaged, deteriorated, or soiled cannot be accepted under the guarantee. The jewelry must be returned in new condition, together with its jewelry box and certificate.
Can I Exchange My Jewelry Instead of Receiving a Refund?
Yes. You can choose between an exchange and a refund when submitting your return request, provided that the jewelry meets the conditions of the guarantee.
Is My Parcel Insured During Return Shipping?
Yes. Each parcel is insured for up to €10,000 while being transported to our workshops, provided that the return follows Celinni's specified return procedure.
Can a Gift Card Used for a Purchase Be Refunded?
No. Gift cards and vouchers are neither refundable nor exchangeable. The corresponding amount will instead be credited to your customer account.
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