How can I book an appointment at a Celinni boutique?
Celinni offers online or in-store appointments for product consultations, as well as customer service and repairs.
Click here to book an appointment at your preferred boutique.
What are the delivery times and fees?
At Celinni, each piece of jewelry is custom-made in our workshops.
The average production and delivery time is 4 to 6 weeks, depending on the complexity of the model.
However, we can expedite the manufacturing process upon request. Some pieces can be delivered within 48 hours.
Please note that a 10% surcharge applies to products requiring immediate delivery.
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What is Celinni’s return and exchange policy?
Yes, you have 30 days to return a jewelry item from our Collection without any justification. Please note the product must be returned in its original condition and packaging. Contact us before sending to receive a prepaid return label.
Contact us by phone at +33 1 42 80 27 36 or by email at [email protected]
Attention: Certified diamonds, engraved products, and full eternity wedding bands are not covered by this policy. However, we strive to be understanding and accommodating after individual case review.
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What maintenance and repair services does Celinni offer?
Celinni provides the following services to help you care for your jewelry:
- A range of cleaning services available in-store or at our Service Center
- Free resizing for any purchase of a ring set with a solitaire diamond
- Diamond evaluations
- Consultations for diamonds and/or engagement rings
- Engraving
- Jewelry polishing
- Prong inspections
- Repairs
- Size adjustments
If needed, our repair service with estimate allows you to restore the shine and security of your Celinni creations.
Every piece deserves the best care, and our artisans take care with precision.
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