GENERAL TERMS OF SALE
The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer about the conditions and terms under which the seller proceeds with the sale and delivery of the ordered products and, on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales by the company CELINNI, of the products offered on its website.
As a result, any person ordering a product offered for sale on the CELINNI company's website implies full and complete acceptance of these general sales conditions, which the Buyer acknowledges having read prior to their order.
The products are offered for sale in the following geographical territory: Metropolitan France and Corsica.
The Buyer, prior to his order, declares that:
- The purchase of products on the CELINNI company's website is not directly related to its professional activity and is limited to strictly personal use.
- have full legal capacity, allowing him to commit under these general terms of sale.
The CELINNI company reserves the right to modify these general terms of sale at any time.
1 - ACCESS TO THE SITE
The Buyer makes it their personal responsibility to set up the computer and telecommunications resources necessary to access the CELINNI company's website.
The Buyer bears the cost of telecommunication charges when accessing the Internet and using the site.
2 - PRICES
The selling prices of the products online on the CELINNI website, indicated in euros, are those in effect at the time of the buyer's registration of the purchase order.
They do not include shipping costs, which are charged in addition to the price of the products purchased according to the amount of the order. Shipping costs will be indicated before the buyer's order is registered.
The prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will automatically be reflected in the price of the products sold by CELINNI on its website.
The selling prices of the products can be changed by CELINNI at any time. This change will be notified to the Buyer before any order.
3 - PRODUCT FEATURES
In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, become aware, on the CELINNI Site, of the essential characteristics of the product or products he wishes to order (components, weight, product features).
The Buyer selects one or more products from the various categories offered on the CELINNI website.
The offers presented by CELINNI are valid while stocks last. For products not stocked in its warehouses, the offers presented by CELINNI are subject to availability from its suppliers.
CELINNI reserves the right to modify the product range, particularly due to constraints related to its suppliers.
In case a supplier modifies a product, the graphical representation of it cannot engage the seller's responsibility or even affect the validity of the sale.
4 - ORDER
Any order implies unconditional and unreserved adherence to these general terms of sale.
When placing his order, the Buyer is invited to provide CELINNI with his name, first name, address, delivery address and email address.
From the moment the Buyer has registered his order by clicking on the "Validate" icon, he is considered to have knowingly and unreservedly accepted these general terms of sale, the prices, volumes and quantities of the products offered for sale and ordered.
However, the Buyer may cancel his order within one hour of its validation.
The Buyer's order must be confirmed by CELINNI, by email.
The sale will only be considered final after the Buyer has been sent the order confirmation by CELINNI and it has received the full price.
CELINNI recommends the Buyer to keep this information on a paper or digital document.
As a member of a selective distribution network, CELINNI sells the products on its site only at retail and to end consumers. Any order that does not clearly correspond to a retail sale and, more generally, any fraudulent order or presumed as such, will be considered by CELINNI as null and void.
5 - PAYMENT
Payment must be made at the time of the order by the Buyer. If desired, it can be delivered cash on delivery: the amounts paid will be considered as deposits, i.e. as amounts attributable to the sale price of a firm and final order.
All orders are payable in euros.
To pay for his order, the Buyer has the following payment methods: credit card (see details below), gift voucher (see details below), bank check made out to CELINNI, postal order, bank transfer, cash on delivery (minimum 50% deposit - balance on delivery).
Note: Checks are only accepted for deposit payment if delivery takes place at least 4 weeks after the order is placed. Checks are not allowed to settle a balance.
The credit cards accepted on the site are as follows: Carte Bleue, Visa, Master Card and American Express.
CELINNI proceeds with the cashing of checks upon receipt.
The gift vouchers accepted on the site are as follows: - CELINNI gift voucher
Online assets are assets issued exclusively by CELINNI and can only be used on its website. They have a validity period of one year from their date of issue and cannot be used in the showroom.
The Buyer guarantees to CELINNI that they have the necessary authorizations to use the payment method they have chosen, when registering the purchase order.
CELINNI reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in case of non-payment of any sum that would be due by the Buyer, in case of payment incident or in case of proven fraud.
The delivery of any new order may be suspended in case of late payment of a previous order, notwithstanding the provisions of these terms.
CELINNI reserves the right to request a photocopy of the buyer's ID card and/or bank card (front side only) for any payment by bank card. For amounts exceeding 400 euros including tax, CELINNI reserves the right to request a certified copy of an identity document.
As part of the fight against internet fraud, the information related to your order may be transmitted to any third party for verification.
Only bank cards issued by a banking institution domiciled in France are accepted.
In order to ensure the security of payment by credit card, the customer is obliged to provide CELINNI with the visual cryptogram (CVV) of their credit card.
CELINNI uses a secure payment tool, Cybermut Credit Mutuel. The security of the payment is based on the authentication of the merchant, that is to say CELINNI, and on the confidentiality of all data. To ensure this security, Paybox System uses proven cryptography techniques and complies with various banking regulations.
6 - CHOICE OF PRODUCTS
The Buyer, having become aware of the products and their characteristics marketed by CELINNI, has, under his sole responsibility and according to his needs as he has previously determined them before any order, chosen the product or products that are the subject of his order. Furthermore, the Buyer, being the only one who knows the products he owns and uses, is the sole judge of the compatibility of the ordered products with those used by him.
It is solely up to the Buyer, if they do not consider themselves competent enough, to seek assistance from an advisor.
7 - TAX FREE - ZAPPTAX
If you resideoutside of the European Union, you can benefit, under certain conditions, from aVAT refundOn your purchases made on our site.Pour to facilitate this process,CELINNI collaborates with the company ZappTax., aindependent third-party providerSpecialized in managing tax refunds for purchases made in France.Tax refund procedure via ZappTaxYou didn't provide any text to translate. Please provide the text you want to translate.
- Have your order deliveredMetropolitan FranceTo aprivate addressOf your choice (family, friends, hotel, etc.).
- Download the mobile applicationZappTax(App Store or Google Play).
- Follow the steps indicated in the application, until your customs declaration is validated by customs when you leave the EU.
Please note:The total amount of purchases to be tax-free during a single stay in France must begreater than 100 € including tax. ZappTax allows you to accumulate multiple purchases to reach this threshold.ResponsibilityYou didn't provide any text to translate. Please provide the text you want to translate.CELINNI is in no way responsible for the management, processing, or reimbursement of your tax refund.The entire tax refund procedure, including:
- the verification of your eligibility,
- the submission of documents,
- customs clearance,
- and the VAT refund,
is carried outexclusively by ZappTax, with whom you contract directly.
Any question, claim or problem related to tax refund should be addressed only to ZappTax.ZappTax Contact InformationYou didn't provide any text to translate. Please provide the text you want to translate.
- Email: contact@zapptax.com
- Phone (24h/7d)You didn't provide any text to translate. Please provide the text you want to translate.
- France: +33 (0)1 78 90 04 42
- Spain: +34 910 607 358
- United Kingdom: +44 207 04 82 473
- Belgium: +32 (0)2 880 59 1
8 - DELIVERY AND RECEIPT
8.1 - GENERAL RULES
The products will be delivered to the address indicated by the Buyer on the order form, in mainland France and Corsica.
By default, invoices are sent to the email address provided by the customer at the time of registration.
Failure to comply with the procedures outlined below, no claim from the Buyer will be accepted.
8.2 - FEATURES OF THE LA POSTE COLISSIMO TRACKING SYSTEM
The Buyer is delivered to his home by his mailman and signs a delivery receipt. In case of absence, the Buyer or the recipient of the ordered product receives a notice of passage from his mailman, which allows him to pick up the ordered products from the nearest post office, within a period of fifteen days.
The Buyer is required to check, in the presence of the post office clerk or the delivery person, the condition of the packaging and its contents upon delivery.
In the event that the Buyer has any doubt of any kind about the condition or content of his package, he is required to:
to apply the Colissimo, Chronopost procedure (in particular to report any due damages, all claims and reservations) and to refuse the goods by immediately issuing a statement of anomaly to the postal clerk (report 170).
to report these incidents to CELINNI.
8.3 - FEATURES OF DELIVERY BY CHRONOPOST AND UPS
The buyer is delivered to his home by the delivery person from the Chronopost and UPS company and signs a receipt electronically or manually.
In case of absence, the Buyer or the recipient of the ordered product receives a notice of passage, which allows them to contact the carrier to arrange another delivery day.
The buyer is required to check the condition of the package and the number of packages delivered in the presence of the delivery person.
In case of doubt, he is obliged to refuse the package and report these incidents to CELINNI.
8.4 - DEADLINES
The delivery times, following validation of your order under the conditions of article 4.3, are as follows:
Colissimo Tracking from LA POSTE: 3 to 5 working days
Chronopost: 1 to 2 business days
UPS: 1 to 2 business days
For any order confirmed before 1pm, from Monday to Friday (excluding public holidays), the order will be shipped the same day, subject to stock availability.
In any event, and in accordance with the provisions of Article L. 216-1 of the Consumer Code, CELINNI delivers the goods or provides the service on the date or within the timeframe indicated to the Buyer. In the absence of an indication or agreement as to the delivery or execution date, CELINNI will deliver the goods without undue delay and at the latest thirty days after the conclusion of the contract.
Delivery refers to the transfer of physical possession or control of the goods to the Buyer .
In the event of non-delivery at the expiration of this period, the Buyer will have, in accordance with Article L. 216-2 of the Consumer Code, the possibility to terminate the contract, by registered letter with request for acknowledgment of receipt or by a written document on another durable medium, if, after having ordered, in the same manner, CELINNI to make the delivery or provide the service within a reasonable additional period, the latter has not complied within this period.
The contract is considered terminated upon receipt by CELINNI of the letter or document informing them of this termination, unless CELINNI has fulfilled its obligations in the meantime.
The Buyer may immediately terminate the contract if CELINNI refuses to deliver the goods or fails to fulfill its obligation to deliver the goods at the expiration of the deadline set out in the first paragraph of Article L. 216-1 and that this date or deadline is an essential condition of the contract for the Buyer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the Buyer prior to the conclusion of the contract.
The amounts paid by the Buyer will then be refunded to him without delay, excluding any other compensation.
In case of delivery delay compared to the initially set date, the Buyer must report it in writing (letter, fax, email) to CELINNI in order to improve the quality of service that can be offered to them and to allow CELINNI to conduct an investigation with the carrier.
An investigation with the carrier can last up to 21 working days. If during this period, the product is found, it will be immediately redirected to the delivery location specified in the order form.
On the other hand, if the ordered product is not found at the end of this 21-day investigation period, CELINNI will proceed at its own expense to a new shipment of the products ordered by the Buyer.
In the event that the ordered product is no longer available, the provisions referred to in Article 8 will be applied. In case of product exchange, the delivery costs will be borne by the consumer.
8.5 - RETURN OF PRODUCTS DUE TO NON-COMPLIANCE OR BUYER DISSATISFACTION
Products that do not conform to the order or do not give full satisfaction can be returned by the Buyer under the conditions and according to the instructions provided in these Terms and Conditions of Sale.
To this end, the Buyer is the beneficiary of a right of withdrawal, which is exercised in accordance with the current legislative provisions and Article 8 of these GTC, and a legal guarantee of conformity, which is exercised in accordance with the current legislative provisions and Article 11.2 of these GTC.
Any product that has been damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged.
CELINNI will proceed, at the Buyer's choice, to the refund, by check or bank transfer, of the sums paid by the Buyer, or to the exchange of the returned product, within 14 days following the delivery or receipt of said product. If the product is no longer available, for a temporary period or following a production stop, CELINNI may offer a similar product to the Buyer.
Before any exchange or refund, CELINNI will ensure that the returned product is perfectly in line with the product that was delivered to the Buyer, without any modification, transformation, damage, or intervention of any kind on the part of the Buyer.
If the amount of the Buyer's initial order allowed them to receive a gift, the returned products will be refunded, provided that the gift is returned in its original and undamaged packaging. If the gift is kept by the Buyer, the price of the gift will be deducted from the refund amount.
If the amount of the Buyer's initial order allowed them to obtain a dematerialized benefit (flower coupon or Wonderbox), the price of this benefit will be deducted from the refund amount.
In the event that the amount of the Buyer's initial order allowed him to obtain a cashback coupon, if it applies to a future order, then the coupon is cancelled; if it applies to the returned order, then the cashback is not recoverable.
8.6 - RETURN TO STORE
The Buyer can go to a CELINNI store and return their store purchases within 7 days from the date of receiving their order.
The Buyer must provide the Return Voucher corresponding to their order.
8.7 - RETURN BY MAIL
Apart from the right of withdrawal, CELINNI accepts the return of any item purchased on www.CELINNI.com if it is returned within 1 month from the date of receipt of the order by the Buyer. The return shipping costs remain the responsibility of the Buyer. To return an item, the Buyer must follow the following instructions:
1. Use the original packaging to return the product.
2. Fill out and attach the Return Slip detached from the Delivery Slip. Returns without a Return Slip are not accepted.
3. Send the package to the following address:
CELINNI
For the attention of the After Sales Service
9 Buffault Street, 75009 PARIS
CELINNI does not accept parcels sent as freight collect.
Any risk associated with the return of the product is the responsibility of the Buyer. CELINNI can in no way be held responsible for losses and theft of the product during transport.
9 - RIGHT OF WITHDRAWAL
In accordance with Article L. 221-18 of the Consumer Code, the Buyer has the right to withdraw, without giving any reason, within a period of fourteen days from the date of receipt of the goods.
In accordance with Article L. 221-23 of the Consumer Code, the Buyer must return or give back the goods to CELINNI or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw.
The Buyer will only bear the direct costs of returning the goods.
The products must imperatively be returned to CELINNI in a perfect resale condition, in their original state (packaging, accessories, instructions...), duly sealed, and accompanied by the signed return slip.
CELINNI undertakes to refund the amounts paid by the Buyer, with the exception of the return costs mentioned above, by bank transfer or by check within fourteen days following the date on which the Buyer exercised his right of withdrawal.
CELINNI gift vouchers, not being monetary values, cannot be refunded.
CELINNI informs the Buyer that custom-made creations ordered by the Buyer, personalized, certified, engraved, sized or cut products, cannot be subject to a withdrawal right by the Buyer and are therefore neither taken back, nor exchanged, nor refunded.
Furthermore, the additional cost charged for any urgent order cannot be subject to either an exchange or a refund. This amount is definitively acquired by CELINNI due to the implementation of specific means to respond to the particular request of the Buyer. Only the price of the product(s) purchased by the Buyer can therefore be subject to an exchange or a refund.
This right of withdrawal cannot be exercised in any case if the products have obviously been subject to prolonged use.
In accordance with articles L. 221-5 and L. 221-13 of the consumer code, a model withdrawal form is provided to the Buyer on a durable medium, within a reasonable time, after the conclusion of the contract and at the latest at the time of delivery of the goods.
The said form is available by followingthis link
10 - PROPERTY RESERVE
CELINNI retains full and complete ownership of the products sold until the full payment of the price, including principal, fees, and taxes.
11 - RESPONSIBILITY
CELINNI cannot be held responsible for non-performance of the contract in case of stock shortage or unavailability of the product due to force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications.
CELINNI cannot be held responsible for any indirect damages that may arise from the purchase of the products.
CELINNI cannot be held responsible for any loss of data, files. It is the Buyer's responsibility to carry out all necessary backups.
The CELINNI website also contains information from third parties, and links to other Internet sites. CELINNI can in no way be held responsible for any damages resulting from the use of, access to, or inability to use this third-party information, nor for the content of other Internet sites.
12 - WARRANTY
12.1 Commercial warranty
The Buyer benefits from a commercial warranty, the duration of which is mentioned on the warranty certificate delivered with the ordered product.
This warranty is subject to normal use of the product. Excluded from the warranty are defects resulting from wear and tear, loss, breakage, any accidental circumstance not inherent to the product, and the intervention of a third party.
The Buyer must return the product along with the warranty certificate under the conditions specified in Article 7.5 herein.
12.2 Legal Warranty of Conformity
In accordance with L. 217-4 of the consumer code, CELINNI undertakes to deliver a good in accordance with the contract and is responsible for any non-compliance defects existing at the time of delivery.
The property is considered in accordance with the contract:
1° If it is suitable for the use usually expected of a similar good and, if applicable:
- if it matches the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
- if it possesses the qualities that a buyer can legitimately expect in light of public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2° Or if it presents the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, made known to the seller and which the latter has accepted.
Non-compliance defects that appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For used goods sold, this period is set at six months. Thus, the Buyer is exempt from providing proof of the existence of the non-compliance defect of the goods during the twenty-four months following the delivery of the goods, except for used goods.
In case of non-compliance, the Buyer must choose between repair and replacement of the goods.
However, CELINNI may not proceed according to the Buyer's choice if this choice results in a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the significance of the defect. CELINNI is then obliged to proceed, unless impossible, according to the method not chosen by the Buyer.
If the repair and replacement of the item are impossible, the Buyer can return the item and get a refund of the price or keep the item and get a partial refund of the price.
To implement the legal warranty of non-conformity, the Buyer must contact CELINNI within two years from the delivery of the goods.
12.3 Hidden Defects Warranty
The Buyer may decide to implement the warranty against hidden defects of the item sold under Article 1641 of the Civil Code.
Thus, CELINNI is bound by the warranty for hidden defects in the sold item that make it unfit for the use for which it is intended, or that significantly reduce this use, such that the buyer would not have purchased it, or would have paid a lower price, if they had known about them.
In this scenario, he can choose between the termination of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
In accordance with Article 1648 of the Civil Code, this action can be initiated within two years of discovering the defect.
13 - PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such under a law, a regulation or following a final decision of a competent jurisdiction, the other provisions will retain all their force and scope.
14 - NON-WAIVER
The fact that one of the parties does not assert a breach by the other party of any of the obligations set out in these general terms and conditions of sale should not be interpreted in the future as a waiver of the obligation in question.
15 - APPLICABLE LAW AND COMPETENT JURISDICTION
The sales of products from the CELINNI company are subject to French law.
Any dispute relating to the interpretation and execution of these general terms of sale is subject to French law.
In the absence of an amicable resolution, the dispute will be brought before the competent court, namely, that of the defendant's domicile (Article 42 of the Civil Procedure Code), that of the actual delivery of the item or the performance of the service (Article 46 of the Civil Procedure Code), or that of the place where he resided at the time of the conclusion of the contract or the occurrence of the damaging event (Article R. 631-3 of the Consumer Code).
16 - "COMPUTING AND FREEDOMS"
The information collected by CELINNI during any order from the Buyer is necessary for the management of his order by CELINNI and its commercial partners. In accordance with the "Data Protection" law n° 78-17 of January 6, 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him from CELINNI.
Through CELINNI, the Buyer may be led to receive commercial proposals from other organizations or companies, or be informed of CELINNI's offers. If the Buyer wishes to receive these proposals, they can inform CELINNI by mail or by email.
CELINNI reserves the right to implant cookies in the computer of visitors to its website.
A cookie does not allow us to identify you. In general, it records information related to your computer's navigation on our site (the pages you have viewed, the date and time of the consultation, etc.) that we can read during your subsequent visits. In this case, it contains the information you just provided us. Thus, you will not need to fill out the form we offered you again during your next visit.
We inform you that you can object to the recording of "cookies" by configuring your browser.
17. MEDIATOR
In accordance with L.612-1 of the Consumer Code, the Buyer has the right to use a consumer mediator free of charge with a view to the amicable resolution of the dispute that would oppose him to CELINNI.
To resolve your disputes, firstly, you must send us a written complaint to Celinni, 9 Buffault Street, 75009 PARIS or by email: david@celinni.com
A month later, if you are not satisfied, you can contact the CM2C mediation service simply and free of charge electronically by submitting your file on I'm sorry, but I can't translate a URL. Please provide the text you want translated.,
or by regular mail (include your email, your phone number and the written complaint) to: CM2C - 14 rue Saint Jean - 75017 PARIS - 01 89 47 00 14
